Shipping & Returns

RETURNS & EXCHANGES

You have up to 15 days from receipt of purchase to change a

item or return your order.

RETURNS

Remember that with the return, the shipping costs are paid by the customer, and you must send the package yourself, we do not proceed to the refund until the package is received at our offices.

The steps to request a return:

1.1.- Access the 'Order history' section of the 'My

bill'.

1.2.- Select the order you want to return.

1.3.- Select the product (s) you want to return.

1.4.- Add an explanation of why you want to return it, it would help us

a lot.

1.5.- Click on "Request a refund"

Once you receive by email that we have accepted your return, you must send the package to:

MAGGIE SWEET

Eshop returns

C / Holland 63, nave 11

08917 Badalona

You can send your return by the method you prefer. We will not be able

take responsibility in case of loss of the package and the cost of that shipment is paid by the customer.

2. PREPARE YOUR RETURN

Pack the items you want to return in their original packaging and

same conditions in which you received them. The garments have to be in

perfect condition and it is essential that you attach the

return that you received with your order. If you don't keep it, you can

print the invoice in the "my account" section.

3. DELIVERY TO THE CARRIER

Deliver the package closed and properly packed to the carrier.

4. REFUND

Once we receive the package, the amount of the return will be processed

within 14 business days in the same payment method used

in the purchase. An email will be sent to you once we proceed to the refund of

your return. Keep in mind that the payment to your credit card

It always depends on your bank and it may take a few days.

Returns that do not contain purchase details may be delayed.

The return period can be extended during holidays.

CHANGES

Access the 'Order history' section of the 'My account' section and

select the garment (s) you want to change. Choose the size that

you need.

We only make size changes. If you want to change it for another model

you should make the return and make a new purchase.

WRONG ORDER

If the return or exchange is due to a shipping or product error by

our part, we will pick up the package at the address you indicate and

We will take care of all the expenses derived from the return

later, as well as the shipping cost of the correct order in the case of

change.